DIRECTV Disconsolations

Apparently the CBE Group had sent my letter to DirecTV and it was they who sent a billing ledger along with the letter below:

February 6, 2007

Willard Hardin
[address]

Re: DIRECTV Account Number 009408062

Dear Mr. Hardin:

We have received notification of your correspondence regarding your DIRECTV account.  We appreciate the opportunity to respond to your concerns.

In your correspondence, you state that you do not owe the balance due, in the amount of $119.26.  Our records indicate that we have not received your full payment for this account.  Billing ledgers listing all charges and credits during the period in question have been included.

You state you negotiated a special price of roughly $27.00 a month.  DIRECTV does not negotiate programming prices and has no programming packages at that price range.

If you mailed a check or money order, please contact your bank or the office where you purchased the money order, to verify the item has cleared.  If the money order payment has cleared, please provide a legible front and back copy of the cashed money order.  If the check payment has cleared please provide either a copy of the front and back of the canceled check or a copy the bank statement reflecting payment to DIRECTV.  If it has not been paid, please send payment so that we may show your account as paid, and remove your account from collections.  Please mail the copy of your payment to:

DIRECTV Customer Service
Attn: Payment Inquiry
P.O. Box 92600
Los Angeles, CA  90009

Please refer to the DIRECTV Customer Agreement, located at www.directv.com under the Customer Care tab, for more information regarding the terms and conditions of your account.

Sincerely
[Unsigned]
DIRECTV Collection Department

I never got a ‘Special’ deal for $27 per month; I just renegotiated for the original deal of $19.95 per month that they promised me I could return to after their ‘Special’ deal of the ‘Total Choice’ package for 3 months was over.  Orwellian double-speak.